Privacy Policy

1. Data we collect

• Account data: name, email, phone, organization details.
• Workspace data: settings, users, roles, billing preferences.
• Messaging metadata: message status, timestamps, template names, routing logs.
• Content you provide: templates, contact lists, tags, notes, and files you upload.
• Technical data: IP address, device/browser details, cookies, and usage analytics.

2. How we use data

• Provide, maintain, and secure the Services.
• Enable WhatsApp/Meta integrations and deliver messaging workflows you configure.
• Prevent spam, fraud, abuse, and policy violations.
• Provide support, troubleshooting, and product improvements.
• Billing, invoicing, compliance, and audit purposes.

3. Cookies

We use cookies and similar technologies for authentication, security, preferences, and analytics. You can control cookies via browser settings; however, certain features may not function without cookies.

4. Sharing

We share data with service providers that help us operate the Services (e.g., hosting, monitoring, email, payments), and with Meta/WhatsApp when you connect your WhatsApp Business account. We may disclose information if required by law.

5. WhatsApp policy enforcement

We may monitor for misuse signals (e.g., complaint rate, spam patterns) and may limit, suspend, or terminate access to protect end users and comply with Meta/WhatsApp requirements.

6. Security

We use reasonable administrative, technical, and organizational safeguards to protect data. No system is 100% secure. You are responsible for securing your credentials and configuring access controls.

7. Data retention and deletion

Retention periods depend on purpose, legal obligations, and your configuration. See the Data Deletion Policy for account deletion and permanent deletion requests.

8. Contact

Ommify Technologies Pvt. Ltd.
701, 702 NDM-2, Netaji Subhash Place, New Delhi - 110034, India
Phone: +91-8820697186 · Email: marketing@ommify.com